Wednesday, February 20, 2008

Expectations

There's this saying in the real estate department.Property is all about 3 things:"Location, location and location". Agreed. Same rule goes for the service sector. "Service"

And in the retail and F&B industry, first impression matters a lot as there are probably as many cafes as the number of days in a single year. Most probably, some restaurants or cafes will not earn that amount of charm to entice me back.The bark cafe certainly made it to one of the list.

Besides 7-eleven, I suppose we normally contact the waiter or waitress before we touch the food. So, its imperative that the crew maintain high service standard such that it will be a pleasing experience for both the stomach and the mind. bark cafe somehow got a way to fail all my criterias.

Firstly, the ice water were not promptly served and when it did came, there were shortages. Secondly, fish and chips served w/o tartar sauce. Okie..maybe i sound demanding here..but when i told him more, he came with one small one..until i finally said "one for every single FnC here". Thirdly, pizza served with no cheese. I wouldnt really fault the taste of the food. But the service provided,considering that the crowd were minimal, were considerably off- standard. I should ve given them a piece of my mind but maybe its due to the scorching sun.

On the other hand, had a good experience with other restaurants. Liquid Kitchen and the famous CORO ke ai ji were good and comfortable.

Before we boost that we are a nation with high service quality, lets push on with GEMS.